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Privacy Policy

Last Updated: April 23, 2025

This Privacy Policy describes how RV Mobile Masters ("we," "us," or "our") collects, uses, and shares information about you when you use our website, contact us for services, or interact with us in any other way. We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We collect various types of information to provide and improve our mobile RV repair services:

• Personal Information: Name, email address, phone number, physical address, and service location
• Vehicle Information: RV type, make, model, year, and service history
• Payment Information: Credit card details, electronic payment information (processed through secure third-party processors)
• Communication Records: Records of your service requests, questions, and interactions with our technicians and customer service
• Technical Information: IP address, browser type, device information, and other data when you visit our website

2. How We Collect Information

We collect information in several ways:

• Direct Collection: Information you provide when requesting services, creating an account, or contacting us
• Automated Collection: Information collected through cookies and similar technologies when you use our website
• Third-Party Sources: Information we may receive from business partners or service providers
• On-Site Collection: Information our technicians gather during service visits

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing our mobile RV repair services
• Processing payments and maintaining billing records
• Communicating with you about service requests and appointments
• Sending service reminders and maintenance recommendations
• Improving our website and services
• Sending promotional materials and updates (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With contractors, service providers, and other third parties who support our business operations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Compliance: When required by law, regulation, or legal process
• Protection: To protect our rights, property, or safety, or that of our customers or others

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing and obtaining a copy of your data
• Correcting inaccurate information
• Requesting deletion of your information
• Restricting or objecting to certain processing activities
• Data portability
• Withdrawing consent

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

12. International Data Transfers

As we primarily operate in the Atlanta, Georgia area, your information is generally stored and processed in the United States. If you are accessing our services from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in a country with different data protection laws than those in your country of residence.